You can return any of the goods received to RPGE Limited provided they are unused and are returned in their original packing. Any items should be returned, with proof of purchase, within 14 days from the date of dispatch. RPGE does not use a freepost service for returned items. The customer will pay the cost of carriage unless goods are faulty. RPGE will refund or exchange the costs of the goods but is unable to refund the delivery charge for dispatching the goods, if applicable. RPGE will not be held responsible for items damaged or lost while being returned to the Company. This returns policy does not affect your statutory rights.
If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any delivery item. This does not apply to items personalised or made to your specification or items that you have unsealed.
To cancel, you can email firstname.lastname@example.org, call 01653 618844 or write to us within seven working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).
You may cancel an order for services in the same way, within seven working days (so not including Saturdays, Sundays or public holidays) of the date of purchase, unless the services begin sooner.
The Distance Selling Regulations do not apply to Financial and Insurance Services.